Help with QueVault

My Templates is your reusable personal library in the app. Install a copy in each vault where you want to use it; that vault retains its own template definitions alongside its records. Changing a personal copy does not silently replace installed vault copies.

Open Community in Template Builder’s library. The default shows your country and International templates. Choose another country or All countries to explore more, preview a design and add it to My Templates. Make My Own Copy lets you rename it, choose another country and adapt your independent copy.

No. A .qvt template contains field definitions and layout without saved record values or attachments. Use a vault backup or record export to keep your actual information. Before sharing a template, check labels, placeholders and choices for private details. Website submissions are moderated before publication.

In the app, open Tools → Template Builder → Template Library → Community, then choose Browse Templates. Browsing and downloading need internet access, but no website account. Preview a definition before adding it to My Templates or a vault. Installed templates work offline. To contribute, export a .qvt file, sign in on the website library, upload, review and confirm submission. An administrator approves publication. Use a current app version for country-labelled downloads; older version 1 files remain readable.

Yes, one record at a time. Edit the record and choose another Record Template. Review automatic matches, drag fields or use Choose Source, and enter missing values where needed. Preview, choose Convert Record, then Save in the editor. Unmapped values remain in Additional Fields. Tags, files, purchase history and business details are retained. Undo Conversion restores the pre-conversion draft; cancelling the editor leaves the saved record unchanged.

No. Click the concealed value or its copy icon. A checkmark and Copied confirmation appear briefly. The eye icon controls reveal and hide separately. Password clipboard clearing is configurable in App Security.

Some providers format their codes as numbered lists. Bulk Paste Codes detects consecutive prefixes such as 1. or 1) and asks whether to remove or keep them before adding codes. Spaces and hyphens within codes are preserved. Existing saved codes are not changed automatically.

On Mac, record search is focused after launch or unlock. Each populated search field has a clear × that empties the query and keeps the field focused. On iPhone and iPad, tap search to open the keyboard. When the Mac sidebar is hidden, Show Sidebar remains available in the main pane.

Apple handles Touch ID, Face ID and Apple Watch authentication. Automatic device unlock remains optional in App Security. On Mac, QueVault does not automatically focus the password field, and it disables that field during device authentication so Password AutoFill is not requested at the same time.

No. QueVault does not verify external websites or email addresses. Check addresses, especially in imported records, before opening links or entering sensitive information. Allow email and web links in Settings controls whether supported record fields are clickable.

A vault can be stored locally or, on supported editions, in your personal iCloud Drive. Vault settings separate the current, local and iCloud vaults so the location is clear.

Yes. Open a current QueVault .qdv file and QueVault will save and close the current vault before opening the selected one. Legacy License Vault .lkv files remain readable during the migration release.

QueVault keeps a portable vault index in iCloud and reconciles it with the vault files that actually exist. Use Find Vaults in iCloud from the recovery picker to refresh the list. Stale names and missing files are removed from the available-vault list rather than being treated as usable vaults.

After three unsuccessful unlock attempts, QueVault offers a vault picker. From there you can choose another known vault, refresh the iCloud vault list, locate a .qdv file manually, or create a new vault. Creating a new vault does not delete the inaccessible file.

Password recovery is not guaranteed. Keep a secure backup and use a strong password you can retain. An encrypted vault may become permanently inaccessible if no usable password or authenticated credential remains.

Trial is limited to five records and one vault. Personal supports two vaults, Small Business supports five vaults. The app explains the next edition when a limit is reached.

Planned pricing is GBP 7.99 for the Personal one-off unlock and GBP 25.00 per year for Small Business. Advanced Business Fields are currently planned inside Small Business rather than as a public Enterprise tier.

Cancelling stops the next renewal, and Small Business continues normally until the paid period expires. QueVault also honours any applicable App Store billing grace period after a failed renewal. After expiry, you can still unlock the vault, view and copy every existing record, export your data, and create or restore backups. Adding new business records, importing into the business vault, adding vaults, and business administration features pause until you resubscribe. Existing data is never deleted or hidden because a subscription ends.

No. Local vault use needs no website account, and Community browsing does not upload your vault or saved records. Optional browsing sends your search, country filter and page request to the configured website. Submitting a template is a separate, signed-in website action; approved definitions and the chosen author name become public. Your storage, backups and exports remain under your control.

Import and export are available from the Tools menu on supported editions. QueVault imports its own files plus Chrome, Edge, Firefox, Brave, Vivaldi, Opera, Apple Passwords, 1Password, Bitwarden, Proton Pass, Dashlane, Keeper, LastPass, mSecure, and guided third-party CSV exports. CSV and JSON exports are supported, with optional icons and attachments. Trial accounts have no import/export or backup access.

Maximum Encryption is a planned one-off, non-consumable add-on for any paid QueVault edition. It unlocks the Advanced password-hardening preset without changing record limits, vault limits, templates, or business features. The purchase can be restored on devices using the same App Store account.

After a paid-edition vault is unlocked, Backup Health can guide you through choosing a folder and creating the first verified backup. QueVault enables startup and quit protection, retains ten restore points, skips unchanged vaults, and reads each new backup successfully before adding it to restore history or pruning an older version. iCloud synchronisation is not treated as a backup.

Yes. Selection mode supports one or many records, with filters for record type, import batch and date. Selected records can be moved between vaults or sent to Trash, while merging becomes available when two or more compatible records are selected. Individual records also offer context-menu actions.

Use the secure support form below and include the app version, Apple device and the steps that caused the problem. Never send a sensitive value, vault password or unencrypted vault export.